Refund Policy
Effective Date: 1/15/2025
This Refund Policy explains the circumstances under which refunds may be issued for transactions facilitated by My Mechanics LLC (“Company”). By using the Company’s platform or services, you (“User,” including both customers and mechanics) agree to this Refund Policy.
1. General Policy
My Mechanics LLC acts as a platform connecting mechanics with customers and facilitating transactions. Refunds are issued under specific conditions outlined in this policy. The Company does not guarantee refunds for dissatisfaction with services rendered by mechanics but will evaluate refund requests on a case-by-case basis.
2. Refund Eligibility
Refunds may be granted in the following situations:
• Incomplete Services: If the mechanic does not complete the agreed-upon service, the customer may be eligible for a refund.
• Service Quality Issues: If the service provided is significantly below professional standards, customers may request a refund. Supporting evidence, such as photos or written descriptions, may be required.
• Unauthorized Charges: If a customer is charged for a service they did not authorize, they may request a refund.
• Customer-Initiated Cancellations: Refunds for cancellations initiated by the customer will depend on the cancellation timing:
• Full Refund: If the cancellation is made at least 24 hours before the scheduled service.
• Partial Refund: If the cancellation is made less than 24 hours before the service.
• No Refund: If the service has already started or been completed.
• Mechanic-Initiated Cancellations: If a mechanic cancels the service, the customer is entitled to a full refund.
3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
• Dissatisfaction with the service quality, unless the service was incomplete or significantly below standards.
• Services that were completed as agreed without evidence of poor quality.
• Failure to cancel the service according to the timelines specified in this policy.
4. Refund Process
To request a refund, customers must follow these steps:
1. Submit a written refund request within 7 days of the service date via:
• Email: mymechanic2025@gmail.com
2. Include the following details:
• Customer’s name and contact information.
• Date and description of the service.
• Reason for the refund request, with supporting evidence (if applicable).
3. The Company will review the request and respond within 5 business days.
5. Refund Approval and Issuance
• If the refund request is approved, the refund will be issued to the original payment method within 10 business days.
• The Company reserves the right to deduct transaction fees or administrative costs when processing refunds, unless the issue arose from a fault by the mechanic or Company.
6. Mechanics’ Responsibilities
Mechanics agree to:
• Provide accurate and professional services.
• Honor agreed-upon schedules and pricing.
• Address customer concerns in good faith.
Mechanics may be required to compensate the customer or the Company if refunds are issued due to their negligence or failure to perform.
7. Dispute Resolution
If the refund request leads to a dispute, the matter will be handled in accordance with the Arbitration Agreement included in the Company’s Terms of Service.
8. Changes to This Policy
My Mechanics LLC reserves the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on the Company’s website. Users are encouraged to review this policy periodically.
Contact Us
If you have questions or concerns about this Refund Policy, please contact us at:
• Email: mymechanic2025@gmail.com
• Phone: 813-399-0876
• Mailing Address: 1866 Jim Redman Pkwy #1029 Plant City, FL 33563 United States